![]() ![]() Or Start Your Exchange OnlineĮxchanging online is easy if you have a fullbeauty account. For lost or damaged invoices or shipping labels, exchanges can be initiated online (see #2 below). Complete the exchange form on the back of your invoice with the information for the new product(s) you’d like to receive. Use The Exchange Form On Your Invoiceįind your invoice inside your original shipment. START YOUR EXCHANGE USING ONE OF TWO OPTIONS: 1. Order the wrong size or color? It happens. All sales are final 60 days after the ship date. Please note that it takes about 2 weeks to receive and process your return. Once we process your return, we’ll send an email confirmation. Make sure no other tracking labels are visible Affix the prepaid shipping label to the package or your own packing label depending on which return option you choose.All you need is your order number and shipping zip code. Placed your order as a guest? Go to our online returns portal to select your preferred return option and print out your shipping label plus packing slip. Locate the order you wish to return and select "Return Item" and follow the instructions. If you have a fullbeauty account, or have an account with any of our other brands, sign in and select Order History. You can easily generate and print a new shipping label and packing slip. Drop off your package at a local FedEx Office location.Ĭan’t find or lost your packing slip and easy return label? Not a problem.Schedule a pickup by calling (800) 463-3339.Ship the package with FedEx Ground using one of the two options: Have a heavy item to return?Īll heavy items must be returned individually using FedEx Ground. ![]() *Please remember to keep your return tracking number for your own records and to have the ability to track your return online.
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